Multifamily Affordable Housing Customer Engagement Principal

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

In this compelling position, you will lead challenging Affordable Housing transactions with our customer network, as well as support all customer engagement opportunities. Additionally, you will be responsible for planning, directing, and coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Affordable Housing (MAH) Customer Engagement Team manages relationships with Affordable Lenders and Borrowers, while marketing Affordable Multifamily housing mortgage loan products. The Principal role within the MAH Customer Engagement team will be responsible for the following:

• Complex Transaction Management - Actively collaborate with MAH Transaction Management/Credit Underwriting/ Legal to support and expedite the analysis and processing of MAH one/offs and MAH Structured Transactions.
• Customer Account Management - Directly manage several MAH DUS Lenders. Evaluate and anticipate customer needs, respond to customer requests, and maintain customer relationships. Participate in formulating strategies to achieve corporate and customer goals. Provide training to MAH DUS Lenders.
• Borrower Relationships - Directly manage several MAH Borrowers to build borrower relationships with the top customers and provide the highest level of customer service to grow the specialty product business.
• Product Management - Will play a major role in product strategy & development to improve product capabilities that are attractive to customers, improve inefficiencies and expand product capabilities. Support customers in creating, implementing, and marketing MAH loan products.
• Review and provide advice on customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations to the department.
• Lead, develop and mentor a MAH Customer Engagement team.
• Speaking Engagements - you will have the opportunity to speak at industry conferences and lender events.
• Travel is required.

• 8 years Multifamily Affordable Housing lending experience
• Experience with complex transactions utilizing tax-exempt bonds, LIHTC, government subsidy and other affordable housing finance tools. Comprehensive knowledge of the LIHTC Program, commercial real estate development, corporate and partnership legal and taxation issues.
• Direct interaction and knowledge of city and state housing agencies.
• Strong attention to detail
• Ability to drive deals to the finish line
• Strong relationship management skills
• Understanding of Agency's affordable housing lending programs

• Bachelor's degree or equivalent minimum
• Experience in agency Multifamily housing finance required
• Experience evaluating businesses, projects, budgets, and other financial entities or instruments to determine viability, stability, and performance
• Loan management skills including evaluating loan requests, classifying loans, identifying fraud, and originating loans
• Adept at managing project plans and transactions to ensure successful completion
• Business insight skills including advising, designing business models, interpreting customer and market insights, forecasting, and benchmarking
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Relationship management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Experience identifying and selecting strategic options and identifying resources to meet the defined objectives
• Business process management skills including business process modeling, process design and implementation
• Learning and training experience including conducting, developing, and evaluating training, instructional design, and learning management systems
• Risk assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in Excel
• Skilled in Microsoft Teams
• Experience using Salesforce CRM