At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
Independently provide comprehensive IT support for the F5 Seattle office including production datacenters/systems, voice and data networks and equipment, PCs and workstations, and test/development lab infrastructure. Coordinate extensively with Global IT and Seattle IT team to ensure consistency of operations and end user support procedures.
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In addition to technical skills, they should be comfortable interacting outside of the TS department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Our employees are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.
What You'll Do
- Operations: Deploy, maintain, and execute procedures for highly effective and reliable site IT operations. Will provide direct support to product development, test, and manufacturing sites. Utilize appropriate tools and utilities to facilitate operations monitoring. Administer operations applications, e.g., backups, system monitoring, logging. Initiate action to ensure problems and potential error conditions are promptly and appropriately addressed.
- Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
- PCs/Desktops: Work closely and effectively with a Desktop Support team member to provide end user PC support.
- Communication: Ensure ongoing communications with regional employees and managers as well as Seattle IT management and staff regarding issues and activities relating to systems operations.
- Telecomm: Provide first-level support for telephone operations in multiple offices, including local vendor coordination as needed for adds/moves/changes and system maintenance.
- Documentation: Establish & maintain procedures to ensure up-to-date configuration documentation is maintained for production hardware, software, and networks. Document and maintain installation standards & practices. Maintain daily activity, task, and system status information for standard reporting systems & processes.
- Equipment: Maintain computer hardware; ensure cleanliness and organization in equipment rooms; verify all equipment and cabling is properly installed for safety, reliability and neatness.
- Physical Plant: Ensure reliable operation of electrical, HVAC, fire protection, etc. systems supporting site IT operations.
- Vendors: Evaluate and select products & vendors to provide goods & services related to site systems operations. Manage ongoing vendor relationships to ensure adequate support at all locations.
- Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Performs other related duties as assigned.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
What You'll Bring
- Intermediate to advanced Windows 10 skills
- Intermediate to advance Mac OS X in the enterprise desired.
- Intermediate to advanced Linux/UNIX and Windows server 2012/2016 skills
- Strong intermediate-level to advanced network engineering skills (switches, routers, BIG-IPs)
- Basic hands-on experience with telecommunications equipment (phones, PBX)
- Knowledge of physical plant requirements related to IT/datacenter operations. Capably setup, configure, and troubleshoot PCs, network devices, server equipment, and operating systems.
Qualifications
- College degree in a computer discipline, or equivalent applicable experience. Technical certifications highly desirable.
- Significant experience working with IT infrastructure, operations, and PCs
- Solid written & verbal communications; fluency in English language.
- Excellent interpersonal, planning, documentation, organization, and problem solving skills.
- Ability to act independently and engage internal & external personnel/services to ensure reliable system operations.
- Customer service ethic; ability to work directly with end users to help them use computers and solve their problems.
- High degree of accuracy and attention to detail in working with production systems is critical.
- 3 - 5 years of staff management/supervisory experience.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual U.S. base pay range for this position is: $84,298.00 - $126,446.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link:https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.