Systems Escalation Engineer

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for a Systems Escalation Engineer, who is primarily responsible for facilitating high level customer inquiries and improving our services to maintain customer satisfaction and retention of ECI's Systems Services clients. The POC must also have strong attention to detail, an excellent communicator, ability to work in a process & standards driven framework, enjoy working in a fast-paced/high-volume environment, and exercise time management with precision.

• Linux Systems Administration:
• Manage, monitor, and maintain Linux-based servers and systems, ensuring optimal performance, reliability, and security.
• Implement and oversee system upgrades, patches, and enhancements to maintain up-to-date and secure environments.
• AWS and Azure Cloud Management:
• Design, deploy, and manage cloud-based infrastructure on AWS and Azure, including virtual machines, networking, storage, and other cloud services.
• Optimize and scale cloud resources to ensure cost-efficiency and high availability.
• Security and Compliance:
• Implement and enforce security measures and best practices to safeguard Linux servers and cloud environments against potential threats and vulnerabilities.
• Ensure compliance with industry standards and regulations related to cloud security.
• Monitoring and Troubleshooting:
• Utilize monitoring tools (Logic Monitor) to proactively monitor system performance and identify potential issues, taking appropriate actions to resolve them.
• Perform root cause analysis and troubleshoot incidents, collaborating with cross-functional teams to implement solutions.
• Automation and Scripting:
• Develop automation scripts and tools to streamline operational tasks and enhance system efficiency.
• Implement Infrastructure as Code (IaC) principles to automate provisioning and configuration of cloud resources.
• Documentation and Knowledge Sharing:
• Create and maintain detailed documentation, procedures, and configurations for Linux systems and cloud environments.
• Share knowledge and provide training to team members to enhance collective expertise in Linux and cloud technologies.

• Bachelor's degree in computer science, Information Technology, or related field.
• 5+ years of relevant experience.
• Proven experience in Linux systems administration, preferably in enterprise-level environments.
• Strong proficiency in AWS and Azure cloud services and infrastructure.
• Familiarity with virtualization technologies, containerization, and orchestration tools (e.g., Docker, Kubernetes).
• Solid understanding of networking concepts, protocols, and security principles.
• Excellent problem-solving and analytical skills with a focus on continuous improvement.
• Ability to work independently and collaboratively within a team-oriented environment.
• Relevant certifications in AWS, Azure, and Linux administration are highly desirable.
• If you're passionate about Linux administration and cloud technologies, and you're looking for an exciting opportunity to contribute to a forward-thinking organization, we invite you to apply for this role and make a significant impact on our cloud-based solutions.

• Experience working directly with technical managers as well as technical end users.
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with customers.
• Must be willing to volunteer for holiday shifts to maintain 24x7x365 coverage.