Our client, operates in the automotive and transportation industry, specifically in the manufacturing of commercial vehicles is seeking a Lead Technical Support Engineer to join their team.
Job Title: Lead Technical Support Engineer
Location: Greensboro, NC
Summary of the Position: The Lead Technical Support Engineer is a specialist role focused on providing advanced technical assistance to dealers and Volvo Group stakeholders to resolve complex product issues and challenges related to workshop tools. This role also includes coaching junior staff, managing end-to-end technical support processes, and occasionally delivering onsite training to customer support teams.
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Key Responsibilities:
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Provide specialized technical support and problem-solving assistance for issues reported by the market.
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Conduct root cause analysis for quality-related product concerns and define appropriate containment and corrective actions.
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Follow up on the effectiveness of implemented solutions to ensure long-term resolution.
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Visit customers and markets to offer hands-on support in response to technical problems.
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Utilize data acquisition and analysis tools to diagnose and resolve technical issues effectively.
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Manage large-scale technical support projects or complete processes with minimal oversight.
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Coach, delegate, and review the work of lower-level professionals.
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Handle complex and challenging technical problems independently.
Required Qualifications:
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Data acquisition and analysis tools for diagnosing truck-related issues.
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Design and development of Class 8 Volvo and Mack truck powertrain, chassis, and electrical/electronic systems.
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Volvo and Mack truck troubleshooting, repair procedures, and North American workshop service practices.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.