Process Consultant - Fixed-Term (12 Months)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

We are looking for a dynamic and experienced Process Consultant or Business Analyst to join our UK&I Process Automation team. Reporting to the Operational Excellence & BPM Lead you will play a critical part in driving business transformation. You will work with stakeholders to gather and translate requirements, design solutions, assess automation opportunities, and support delivery through to implementation. Applying tools and methodologies such as LSS, Robotics Process Automation (RPA), and Generative AI, you will help shape and complete projects that enhance customer experience, improve efficiency, and reduce operational risk.

What you'll do:

• Gather and document requirements; create user stories and process flows.
• Liaise between business and technical teams to ensure solution agreement.
• Support delivery lifecycle including UAT and go-live readiness.
• Identify automation opportunities (RPA, Generative AI, APIs) and build business cases.
• Experience and certification with LSS techniques to improve processes.
• Facilitate process mapping and design future state workflows.
• Document processes using tools like Visio or IBM BlueWorks.
• Engage stakeholders and support change adoption through workshops and collaboration.

Qualifications

What you'll bring:

• 3+ years experience as Business Analyst in automation or transformation projects.
• Hands-on with RPA, Generative AI, and Agile delivery (Scrum/Kanban).
• Experience writing user stories and working with cross-functional teams.
• LSS Green Belt or equivalent process improvement experience.
• Proficient in process modelling tools (e.g. Visio, IBM BlueWorks)
• Experience in stakeholder management.
• Excellent written and verbal English skills.
• Knowledge of regulatory frameworks (e.g. FCA, ICO) will be an advantage.

Additional Information

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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Client-provided location(s): Sofia, Bulgaria

Job ID: Experian-744000076303826

Employment Type: FULL_TIME

Posted: 2025-08-15T18:34:41