Customer Service Advisor - Background Checking

Description

We are currently recruiting for a crucial Customer Service position within our Background Checking team, based out of our Nottingham office. This is a great opportunity to be part of an integral team within Experian and to advance both your customer service and administration skills, as well as starting on a career path that offers fantastic career progression and learning opportunities.

You will be responsible for conducting a number of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working closely with your team, you will blend together a natural ability for problem solving and a keen eye for detail and making accurate decisions.

We are offering the chance for you to build a career within the Customer Services sector, working alongside a friendly team where you will learn new skills and have the opportunity to work your way up within a renowned business.

• Full Time
• All roles will begin with initial 3 weeks training in the office each day 9-5pm.
• Following the 3 weeks of training in the office, this will move to a hybrid working model with 2 days per week in the office
• Working hours Monday-Friday 9-5pm

Qualifications

You will ideally have a strong track record of excellent customer service skills, which you will combine with outstanding communication skills to support our clients and customers throughout their employment screening journey.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Client-provided location(s): Nottingham, U.K.

Job ID: Experian-744000084857606

Employment Type: FULL_TIME

Posted: 2025-10-01T18:34:26