Job description
Key Accountabilities:
- Perform daily collection follow-ups (calls and/or emails)
- Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
- Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are being actively pursued in a professional manner
- To be acquainted with and to ensure compliance on company collection policy and procedures
- To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute
- To proactively highlight and/or escalate aged open items to reduce DBO gap
- Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead/Managers
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time
- To identify potential bad and doubtful debt for provisioning and propose for write-off after all means of debt recovery has been exhausted
- Regular review on >60days debts with Team Lead/Manager to ensure action plan to resolve is in placed and being followed up
- Prepare weekly and month end reporting timely and accurately
- Perform ad hoc refund requests
- Provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)
- Take initiative to drive performance measures/key performance indicators (KPIs) on collections and DBO
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Abilities:
- Computer literate - Oracle, Microsoft Excel, Word and Lotus Notes
- Gain and maintain a sound knowledge of Credit Policy and Procedure
- Strong communication and interpersonal skills
- Attention to details, methodical and organized
- Ability to assess and promptly resolve problems
- Ability to coordinate with other internal departments to deliver seamless service to customers
- Able to deal with a high volume of work in a transaction orientated environment.
- Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
- Strong organizational, multi-tasking and prioritizing skills
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
Qualifications
- Professional degree, Finance/Accountancy/Banking or equivalent
- Minimum of 1 - 2 years' experience working in MNC within Credit/Collection team
- Experience of Oracle application is an added advantage
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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