Client Support Analyst - Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support-it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. You will report to the Director of Customer Success. This is a remote position.

What you'll do:

• You will oversee end-to-end client case management, including tracking, prioritization, and communication across multiple systems.
• You will support data validation, formatting, and delivery for year-end tax forms such as W-2, 1099 (M, R, NEC), GU, VI, and Canadian forms (T4, T4A, RL-1).
• You will maintain high-touch client communication, including participating in status meetings, presenting updates, leading calls, and documenting client-facing summaries.
• You will navigate multiple tools including Salesforce (SFDC), Smartsheet, internal proprietary platforms, Excel, and shared team trackers.
• You will troubleshoot production and data issues independently
• You will collaborate with internal peers and partners to guarantee a seamless and error-free year-end processing experience.
• You will do QA outputs, understand specs, and identify file formatting issues.
• You will be available for between October-February when the workload intensifies, you will need to extended hours, some weekends or evening work, and have faster case turnaround expectations.

Qualifications

• You have 3+ years of experience working in Client Services
• You have advanced skills in Customer Success metrics
• You have experience working directly with enterprise-level clients or partners in regulated industries
• You have experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)
• You have experience with tax year-end processing, data-heavy client services, client billing and contract review
• You have experience leading training and presentations with clients
• You have advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge

Additional Information

Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

Client-provided location(s): Flexible / Remote

Job ID: Experian-744000080034396

Employment Type: FULL_TIME

Posted: 2025-09-05T18:34:49