Client Success Manager - Strategic Accounts (Hybrid)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

Audigent, a part of Experian is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize addressability and monetization of media at scale without using cookies. This is position reports to the Head of Strategic Accounts. As one of the industry's first data curation platforms powered by its unique identity suite (Hadron ID™), Audigent is transforming the programmatic landscape with its SmartPMP™, ContextualPMP™ and CognitivePMP™ products, which use artificial intelligence and machine learning to package and increase consumer-safe data with premium inventory supply at scale. Location preference: New York City (Hybrid)

As a Client Success Manager on our Strategic Accounts team, you'll support the management and growth of Audigent's enterprise clients. Working with Sr CSMs and Account Directors, you'll help implement client strategies, manage daily account operations, and ensure exceptional service delivery. You will be given an excellent opportunity to learn the programmatic advertising ecosystem while developing skills in client management, data analysis, and strategic account growth.

Responsibilities:

Client Support & Account Management

• Support senior team members in managing strategic client relationships
• Help with daily client communications and requests
• Help prepare and deliver performance updates, QBRs, and campaign reports
• Participate in client calls and meetings, taking detailed notes and following up on action items
• Maintain Deal Libraries, targeting strategies, and account documentation

• Support implementation of PMP deals and data segment activations
• Monitor performance of data solutions and identity products
• Help analyze audience insights and campaign effectiveness
• Help create client-facing reports and presentations
• Track Indicators and maintain performance dashboards
• Support delivery of audience recommendations

• Coordinate with our teams (Product, Solutions, Marketing) on client requests
• Help gather and document client feedback for product improvements
• Support account planning programs
• Help identify upsell opportunities within existing accounts

• Develop expertise in programmatic advertising and the Audigent & EMS product suite
• Learn to identify client needs and recommend appropriate solutions
• Build understanding of market trends, audience insights, and competitive landscape
• Participate in training sessions and industry events

• 2+ years of experience in account management, client success, or digital advertising
• Bachelor's degree or equivalent practical experience
• Show interest in advertising technology and digital media
• Experience maintaining clean records of sales outreach and contacts in a CRM
• Experience with digital advertising concepts
• Experience working with data and creating basic reports
• Experience establishing communication and engagement with prospects
• Experience analyzing data and identifying patterns
• Previous internship or experience in ad tech, media, or marketing
• Experience with client-facing roles
• Basic knowledge of Excel functions (pivot tables, vlookups)
• Travel Required: Occasional travel for client meetings and events

• Great compensation package and incentive plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays