Client Implementation Manager- Fixed Term Contract - Hybrid

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

The Client Implementation Manager is responsible for leading our clients through the successful migration and adoption to an updated product API service, ensuring minimal disruption and maximum value delivery. This role serves as the primary point of contact during the implementation phase, working closely with clients' technical teams and internal stakeholders to manage expectations to deliver the migration on time, within scope, and to a high standard of quality.

The role requires a strong understanding of API technologies, data integration, and change management principles. The Client Implementation Manager will translate complex technical requirements into actionable plans, facilitate testing and validation processes, and ensure clients are fully supported throughout the transition.

What you'll need to bring to the role & Experian

• Strong understanding of API technologies, data integration, and system interoperability.
• Experience managing multiple concurrent technical client migrations, ideally involving product upgrades or platform transitions.
• Ability to interpret and communicate technical documentation to both technical and non-technical stakeholders.
• Experienced in project planning, risk management, and issue resolution.
• Experience in the coordination of enterprise testing, including booking environments, ensuring test data is available and monitoring progress, including defect resolution.
• Experience establishing communication and engagement with prospects, with a focus on client satisfaction and trust.
• Ability to manage expectations and navigate challenging conversations with professionalism and empathy.
• Experience working with enterprise clients is highly regarded.
• Strong cross-functional collaboration skills, especially with Product, Technology, Sales, and Operations teams.
• A commitment to innovation, integrity, and inclusion.
• A passion for solving problems that matter and delivering meaningful outcomes for clients.

• Lead end-to-end client migrations to our enhanced API platform, ensuring minimal disruption and maximum impact.
• Engage directly with client technical teams to understand integration requirements, troubleshoot issues, and support testing and validation.
• Translate complex technical concepts into clear, actionable plans for both internal and external stakeholders.
• Coordinate cross-functional teams including Product, Engineering, Sales, and Support to deliver implementation milestones.
• Manage project timelines, risks, and dependencies, ensuring delivery is on time, within scope, and aligned to client expectations.
• Facilitate client onboarding sessions, technical walkthroughs, and post-implementation reviews to ensure long-term success.
• Champion continuous improvement, using client feedback and implementation insights to refine processes and enhance the client experience.

• Has Experience maintaining an organized and up-to-date pipeline of opportunities but never loses sight of the bigger picture.
• Enjoys collaborating across teams, building strong relationships, and influencing outcomes through trust and credibility.
• Is curious and adaptable, always looking for ways to improve processes, learn new technologies, and grow professionally.
• Embodies Experian's values of innovation, integrity, and inclusion, and contributes positively to our team culture.