Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
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Description
The Client Access Management Team is responsible for the delivery of identity and access management services for UK&I Experian customers and products. Reporting to the Manager Client Access Management your primary goal is to ensure that our customers have the right access to the right products at the right time. This is a client-facing and client-focused role.
What you'll do:
- Guide customers through the access request process and resolve related queries.
- Validate information and provision access for select Experian products.
- Support client contact attestation and user access reviews.
- Ensure compliance with internal policies, audits, and global security standards.
- Help meet CIAM KPIs and SLAs through efficient workload management.
- Identify and suggest process improvements; update documentation.
- Help onboard new colleagues and support team collaboration.
- Perform new customer checks, manage account setup, and monitor license renewals.
- Follow escalation and complaint procedures.
Qualifications
We look for you to bring:
- Bachelor's degree in a relevant field (e.g., Business, IT, or related discipline)
- 1+ years of experience in a similar client support or administrative role.
- Accuracy in processing information.
- Effective communicator across all levels.
- Proficient in Microsoft Word and Excel.
- A team player who supports others and contributes to shared goals.
Additional Information
You will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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