Analista de Soporte Segundo Nivel
This job is no longer available.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Description
Descripción general del área: El equipo de Operaciones de Servicio es el responsable de velar por el análisis, la ejecución, la mitigación de riesgo, la eficacia y eficiencia de los procesos y solicitudes que se le escalan, enfatizando en la calidad, productividad y continua mejora del área.
Propósito del cargo:
o Validar el cumplimiento de las políticas de vinculación y viabilidad para garantizar que todos los documentos recibidos, Cartas de tarifas, otrosí, contratos, anexos cumplan con los requerimientos.
o Creación y actualización de procedimientos
o Gestión de firmas Electrónicas
o Comunicación información con clientes.
o Realizar cierres y revisión de ajustes de facturación.
o Gestión casos cliente existente
Entregables:
1. Informes de gestión diarios en el procesamiento de vinculaciones
2. Informes de gestión diarios en el procesamiento de solicitudes cliente externo
3. Ejecución novedades
Responsabilidades del cargo:
1. Analizar y gestionar los requerimientos de vinculaciones cliente nuevo
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2. Análisis y mitigación de riesgo teniendo como lineamiento la política de la compañía
3. Analizar y gestionar los requerimientos cliente Existente
4. Revisar los procesos de negocio y las políticas de la empresa para ayudar a mejorar los procesos.
5. Comunicación y orientación al cliente Externo
Qualifications
Qualifications
- 2 años de experiencia en área de servicio al cliente, análisis de información.
- Técnico o tecnólogo en áreas administrativas.
- Manejo de Bases de Datos, CRM (Salesforce), Excel, Power Point
- Destreza en el análisis de información
- Servicio al cliente
- Orientación resultados
- Planificación y organización
- Comunicación
- Resiliencia
- Proactividad
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
- Casual Dress
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Paid Vacation
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Stock Purchase Program
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program