Summary
As an Accounts Receivable Analyst, you will support the Admin team by managing client communications, resolving past due balances, and coordinating with internal departments to ensure and accurate account resolution. You will report directly to the Billing Supervisor and help deliver high-quality, client-focused support.
Main Responsibilities
- Manage inbound and outbound client phone calls and email inquiries.
- Document and communicate solutions to internal and external clients quickly and accurately.
- Promote communication between customers and collectors, ensuring responses to inquiries.
- Ability to work effectively within a diverse team and to communicate with others is crucial.
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About Experian
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Experience and Skills
- High School Diploma and 1-2 years of call center customer support experience required; prior experience in Collections or Billing as an ideal.
- Advanced English proficiency (verbal and written).
- Proficient in Microsoft Excel; Oracle experience as an ideal.
Additional Information
- Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.