The Crisis & Data Breach Response Services team sits within the Experian Consumer Services (ECS) Division. The propositions provided by the team relate to products and services, paid for by companies that have compromised personal data of consumers, customers, or employees.
Reporting to the Head of Crisis & Data Breach Response Services, as an Account Manager you will have an important role consulting with clients to provide propositions of pre and post breach services, helping clients respond, recover and reassure individuals affected by a data breach event.
Responsibilities
- You will provide support to the Business Development function in both pre and post areas.
- You will book appointments for the Head of Crisis & Data Breach Response Services with referrers, potential pre-breach client opportunities
- Develop relationships with our referrers to generate pre-event leads
- Manage the inbound enquiries for our monitoring services and processing contracts
- Account management of our existing Retainer clients to ensure they get value from the service and understand what other add on services they may benefit from, and manage the renewal process
- Update Salesforce to ensure all sales activity is captured
- Use social media platforms to publicise our thought leadership positioning
- Build a marketing profile as a key member of the team with a thought leadership stance and manage the marketing strategy of the business and help deliver thought leadership content
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About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experience and Skills
- Experience in sales / account management
- Proven track record in using Salesforce and Microsoft Office applications
- Ability to work self-sufficiently, booking appointments with clients and diary management
- Excellent skills in communicating with clients both verbally and written
- Highly customer-focused and motivated to challenge conventional thinking to improve processes and evolve the business
- Comfortable working in a crisis environment, short timescales with immediate response to clients required.
Additional Information
- Hybrid working
- Great compensation package and discretionary bonus
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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