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Senior Product Research Manager, Fulfillment

New York, NY

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What's the role?

We are looking for a Senior Product Research Manager to lead research strategy for Etsy's Fulfillment team.

As the Senior Product Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers. Do you find joy in delivering insights that drive decisions for our business? If so, this could be the perfect match.

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This is a full-time position reporting to the Research Lead for all of Marketplace Services Product org and the base salary range will be 175,000-227,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What's this team like at Etsy?

The Fulfillment team at Etsy is committed to crafting the most fulfilling end-to-end fulfillment experience by enabling visibility and trust for our buyers while highlighting the human side of our sellers and helping them to manage and fulfill their orders. We build the tools and processes to set buyer expectations around fulfillment and support sellers in crafting and shipping their items, while also operating a global network of carriers.

What does the day-to-day look like?

  • Leading a team of UX researchers, mentoring them on UX methods, prioritization and career development.
  • Guiding researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
  • Applying agile research techniques and exploring new ways to deliver rich insights in a fast paced environment
  • Collaborating and communicating in a way that amplifies the voice of our customers, ensuring that the teams' insights are embedded and acted upon.
  • Partnering with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
  • Recruiting and hire outstanding researchers and facilitate their onboarding experience
  • Directly contributing to our Fulfillment strategy, alongside Product, Marketing and Business Ops leaders
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.


Qualities that will help you thrive in this role are:

  • 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.
  • 3+ years previous research management experience developing and motivating a successful UX research team, and enjoy mentoring others on how to progress in their careers.
  • A demonstrated track record of influencing product decision-making with inspirational, action-orientated and high quality research.
  • Ability to triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs.
  • Subject matter expertise and experience working on e-comm services, ideally Fulfillment
  • High comfort level collaborating with partners across the business (Product, Marketing, Ops) and co-creating strategies that consider customer and business implications

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.

Client-provided location(s): Brooklyn, NY, USA
Employment Type: Other