Retail & Hospitality Associate

Company Description

WHO WE ARE

The first of its kind boutique fitness experience, SoulCycle revolutionized the fitness industry. Our signature 45-minute indoor cycling class is an immersive and intense mind-body-soul workout, where legendary instructors guide riders through class – helping them lose themselves in the ride, the music, the experience. Taking place in dark, candlelit studios, allowing riders to be grounded in the moment, SoulCycle rides connect our community through the experience and energy of the room.

OUR MISSION

To foster an open, diverse, & inclusive community – while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust.

Job Description

SoulCycle is looking for a Retail & Hospitality Associate to support our Bridgehampton studio.

The ideal candidate will have experience working in a high volume, fast-paced retail environment. They will be able to determine the riders' needs and provide excellent customer service while also meeting our sales budget.

This position reports to the Director of Retail Strategy and Growth in SoulCycle HQ, and will work closely with the Bridgehampton Studio Team. The responsibilities described below are representative and not a comprehensive list.

ROLES AND RESPONSIBILITIES

• Ownership over driving sales and meeting budget provided by Retail Team
• Greet customers as they enter the studio
• Replenish our floor in between classes
• Remerchandise 1x per day
• Assist SoulCycle Studio Team with unpacking retail deliveries
• Actively seek out customers in the retail section
• Cross sell products
• Answer customer questions on fit, fabric, and brand
• Resolve customer complaints and issues in a timely and professional manner, and team up with Studio Manager if needed
• Execute purchases and returns at the cash register while checking for accuracy
• Build relationships with frequent riders
• Comply with inventory control procedures
• Provide reporting and recaps on the studio business as needed

Qualifications

• Proven work experience as a Retail Associate. Experience at an active wear retailer is a huge plus!
• Solid communication and interpersonal skills
• Positive, can-do attitude with customer service focus
• Ability to perform under pressure and address complaints
• Availability to work a flexible work schedule

PAY TRANSPARENCY: $16 - $17  

#LI-SC

Additional Information

SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit https://www.soul-cycle.com/careers/.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.