Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
Leads day to day field operations for all data centers in the Growing Emerging Markets North (GEMN) region. Responsible for executing the growth and expansion agenda for the region whilst enabling a people first culture where everyone feels they belong. This role will also drive consistency and streamlined approach to operations within EMEA.
Responsibilities
- Drive strategic planning and priorities for data center operations
- Establish and track against KPIs, SLAs, and metrics (incl. regional performance, capacity, availability, and budget)
- Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
- Drive a customer centric approach and ensure consistency in operations across all data centers in the region, aligning with EMEA and Global standards
- Coordinate with global design and construction team to ensure consistency and efficiency
- Drive alignment and collaboration with the region's cross functional stakeholders (Sales, Customer Care, Country MD's and EMEA President) and key customers
- Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
- Establish and track safety measures to ensure safety of frontline resources
- Empower frontline resources to meet customer needs through incentives and process
- Create a high performing leadership team, who can in turn drive the strategic direction through actionable deliverables
- Enable a people first culture, promoting inclusivity and collaboration, to empower and motivate teams on a shared vision
Qualifications
- Demonstrated track record of datacenter operations management and maintenance or similar; leadership and cross functional management experience
- Experience optimizing a growing and evolving business -leading a large organization through a period of rapid growth, or business transformation
- Proven experience of developing high performing teams and a people first culture
- Focus on execution and results - establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
- Ability to provide thought leadership, think strategically and effectively communicate vision and influence
- Leader in the Magic of Equinix and guardian of the employee experience across the Region with the ability to build followership
- Adept at balancing intense short-term pressures with overall long-term goals
- Financial acumen and ability to connect operational objectives to financial results
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.