Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
Supervisor manages the day to day performance of a team of analysts. Sets team objectives, targets and priorities under guidance from manager /senior manager Develops the team capability in conjunction with manager / senior manager May manage a small portfolio of accounts
Responsibilities
People, Billing, Controls & Reporting
- Supervise and manage a team of 6 billing analysts within Equinix Manila
- Support and develop the team in their roles
- Responsible for accurate and timely billing across the AMER, APAC, EMEA and LATAM regions
- Be the first escalation point for any team related escalations from internal or external stakeholders
- Be the team's first POC with analysis of billing data queries
- Production of monthly reporting to Senior Management
- Be the primary sign-off for pre and post bill run controls alongside the Revenue Assurance Team within GBCC
Process Improvement
- Identify process gaps and recommend achievable and measurable improvements to controls, processes and automation
- Partner with stakeholders throughout the organisation to identify opportunities for leveraging company data to drive business solutions
- Own root cause analysis capture & reporting, collate issues & present monthly to the Operational Assurance team
- Responsible for the proposals of process improvement initiatives within Operational Assurance
- Live & breath the continuous improvement mindset
System Knowledge
- Knowledge of Oracle (preferably Cloud environment)
- Microsoft Outlook, Excel and Word proficient at intermediate level
- SFDC / SingleView experience preferable
Qualifications
- Worked with global or multi-national companies
- 3+ Years of Supervisory/Management experience including people development
- Excellent communication skills including research, writing, and presentation skills
- Experience dealing with escalations from internal and external customers
- Experience with managing and manipulating large data sets; data cleansing and signing off related quality controls
Skills and Attributes
- Able to thrive in a fast-paced, dynamic environment
- Strong belief in and a sense for fostering organizational Diversity, Inclusion and Belonging
- Must have a 'can do' attitude, foster a mindset of accurate and timely billing and has a great attention to detail
- Can work as both an individual and as part of a team
- Models the Equinix Culture and Values
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.