Service Reporting Agent, Customer Support (Open to New Grads)
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
The Service Reporting Agent supports Global Customer Service by preparing, validating, and maintaining recurring operational reports. This role is responsible for accurate data handling, consistent execution of reporting tasks, and timely delivery of service metrics to internal stakeholders.
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Role Scope and Skill Requirements:
Data Handling & Reporting Execution
- Collect, validate, and prepare data from internal systems and shared sources
- Update and refresh reporting templates using Excel/Sheets (lookups, pivots, formulas)
- Perform basic quality checks and ensure accuracy before report release
- Deliver daily/weekly/monthly reports on time, following defined processes
Requires: strong attention to detail, proficiency with spreadsheets, ability to follow structured workflows
Coordination & Process Support
- Work with cross functional- teams to gather data or clarify inputs
- Provide timely updates on report status and escalate issues as needed
- Create and update tickets related to reporting tasks
- Maintain reporting logs and documentation for recurring activities
Requires: clear communication, reliable execution, good organization and follow-through
Required
- Proficiency in Excel or Google Sheets (lookups, PivotTables, formulas)
- High attention to detail and accuracy
- Strong organization and timem m-anagement skills
- Ability to follow structured processes and workflows
- Amenable to Hybrid Set-up: Glas Tower, Ortigas Center
Preferred
- Experience in reporting, operations support, shared services, or customer service environments
- Familiarity with ticketing platforms (e.g., ServiceNow)
- Exposure to service operations or datad riven- tasks
What You Can Expect
- Exposure to global teams and standard reporting practices
- Opportunities to build strong operational and data handling skills
- A structured environment that supports career development within reporting, operations, or service delivery
- A culture centered on reliability, collaboration, and continuous improvement
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
Perks and Benefits
Health and Wellness
- Mental Health Benefits
- Health Reimbursement Account
- On-Site Gym
- Health Insurance
- Dental Insurance
- Fitness Subsidies
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Casual Dress
- Snacks
Vacation and Time Off
- Personal/Sick Days
- Leave of Absence
- Paid Vacation
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
- Leadership Training Program
- Promote From Within
- Mentor Program
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program