Senior Billing Analyst

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Responsibilities

• Billing - Monitor and ensure that the monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested•
• Review Invoices and conducts variance analysis, with sign off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers' Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
• Assist in month end close related tasks.
• Assist in responding internal and external audit queries
• Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues
• Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Project Management - Participate on UATs, projects and ad hoc assignments as needed
• Assist in documenting processes and procedures as needed
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies

• Bachelor's degree required
• 5+years' experience preferred
• Ability to work independently and self-motivated
• Strong analytical data mindset
• Good communication (both spoken and written) and interpersonal skills
• Proficient in Excel and PowerPoint