Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Job Summary
Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.
Responsibilities
Troubleshooting
- Respond to and resolve escalated network incidents and service requests from the first-level support team, ensuring timely and effective solutions
- Troubleshoot and diagnose complex network issues, including connectivity problems, performance degradation, and hardware failures
- Monitor network performance using various tools and dashboards to ensure high availability and reliability of services
- Collaborate with cross-functional teams, including engineering and operations, to implement network changes, improvements, and new technologies
- Document troubleshooting steps, resolutions, and network configurations to facilitate knowledge sharing and future reference
- Assist in the development and maintenance of comprehensive network documentation, including diagrams, procedures, and policies
- Participate in on-call rotations and provide after-hours support as needed to maintain service continuity
- Stay current with industry trends, emerging technologies, and best practices to enhance the capabilities of the NOC
- Mentor and train junior network engineers and support staff, providing guidance on best practices and troubleshooting techniques
- Conduct regular network assessments and capacity planning to accommodate growth and changes in technology
- Provide technical support and training to staff on network-related issues and best practices
Network Design
- Translates high level architectural designs into platform configurations
- Responsible for developing methods of procedure that implement the design changes in the network platforms
Commissioning/ Installations
- Creates engineering deployment packages (EDPs), including rack elevation drawings, space and power requirements, cable run lists, and any other site specific documentation
- Completes documentation for use by Operations (EDPs, configurations, and training guides)
Testing & Validation
- Develops test plans and strategies to exercise platforms, including feature performance, load stress redundancy, operational alarms and metrics
- Develops and executes software test plans and procedures
- Performs hands-on tests to validate proof of concepts, network design, network deployment, and introduction of services and features
Vendor Management
System Integration & Testing
- End to end testing of integrated solutions/services including BSS, OSS, and Software Engineering, with Network platforms/elements
- Creates new and innovative test strategies for tests in laboratory and field testing environments
- Develops scripts that are the basis for test automation and incorporated into a test automation framework
Training
- Assists senior network engineers/analysts to develop training guides for NSE personnel
- Provide training on solution within the team and others
Qualifications
- Experience with network monitoring tools and troubleshooting methodologies
- Bachelor's degree in computer science/Engineering , Electrical electronic Information Technology, or a related field
- Proven years of experience in network engineering or a similar role
- Experience with network monitoring tools and troubleshooting methodologies
- Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP, JNCIS, Network+) are a plus
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.