Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Physical Security Enablement Coordinator (m/w/d)
Job Profile Summary:
Equinix is seeking a highly motivated and skilled individual to join our team as a Physical Security Enablement Developer. This is a unique opportunity to work in a world-class organization that values collaboration, innovation, and growth. Some tasks include the following: performs repairs, maintenance, and installations of security system infrastructure. Collaborates with others to resolve security incidents.
Responsibilities:
Work Orders
- Completes routine work requests for security installations/deinstallations and customer installs with support from more senior team members.
- Applies acquired job skills to troubleshoot and maintain basic office security equipment and, supporting auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime.
- Supports non-routine work requests such as security custom orders that are both internal and external requests, which may also require vendor coordination.
- Provides assistance with tracking of customer security ticketing orders including reporting requirements as well as audit requests.
Incident Management
- Provides assistance to more senior staff in responding to on-site incidents and acts as directed
- Supports response to on-site security incidents and events, including major failures, significant problems and delays, and acts as required.
- Able to follow through on the Security Incident Management Decision matrix and support senior team members and/or cross-functional teams as requested.
Facility / Infrastructure Maintenance
- Follows established procedures to perform routine preventative maintenance on security infrastructure according to the to the program defined in the asset management system. Maintenance includes Security/Operating system (OS) patching and updates.
- Develops knowledge to operate critical security infrastructure under the supervision of more senior technical staff.
- Receives instructions on new assignments such as operating and maintaining Access Controls System (ACS), Video Monitoring System (VMS), Key systems, as well as all ancillary parts of these systems with support.
- Supports maintenance of asset inventory for all Security IP Address management.
- Spare parts management.
Collaboration
- Assists the department during routine maintenance activities.
- Informs stakeholders of inventory needs to maintain optimal stock levels of critical parts and equipment.
- Provides assistance with team coordination of security installations that may impact facility infrastructure.
- Supports senior team members with Regional Security Support team (i.e. AMER, EMEA, APAC) as well as Global Security Support teams when needed to test, implement and validate system upgrades, recommendations, procedure/policy updates, etc.
Requirements:
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Ability to follow established procedures and adhere to security processes.
- Good communication in German and English is a must.
- Willingness to travel to Munich, Düsseldorf, and Hamburg as necessary, with the main place of work being Frankfurt.
- Knowledge of security infrastructure, such as Access Controls Systems and Video Monitoring Systems, is a plus.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.