Paid Voluntary Internship - Customer Success Management Intern

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

This role is responsible for driving initiatives that enhance customer engagement, satisfaction and retention throughout the customer lifecycle. The CSM partners on the post sales customer journey, developing strategies to resolve pain points, improve customer experience, and maximize the value realized from products.

The CSM will help build best-in-class retention and satisfaction, developing a revenue generating success plan, and working with cross-functional teams to ensure a world-class customer experience and value realization. Acts as a trusted, strategic advocate that drives customer engagement, adoption and retention, ultimately enabling customer success and contributing to long-term business growth.

Responsible for post-sale relationships, including enablement, renewals, upselling, and collaborating with the Service Manager to support and monitor service management, while supporting the overall customer experience. The role requires an individual with exceptional influencing and interpersonal skills, and a results-driven approach.

Responsibilities

Onboarding:

• Facilitate customer onboarding, training, and resource sharing (user guides, FAQs, etc.).
• Develop and track success plans for effective adoption and value realization.

Customer Service Communication & Operational Reviews

• Assists with communication during service disruptions, ensuring customers and internal teams receive timely and clear updates.
• Provide proactive heads-up notifications about forthcoming maintenance activities and any potential impact these may have - mostly delivered through structured operational reviews, where service performance, upcoming changes, and improvement opportunities are discussed with customers and internal stakeholders.

Customer Engagement & Insight

• Key liaison between Customer Success and customers, providing accurate and timely reporting on service performance and reliability.
• Share actionable insights gathered from operational reviews to support service improvement and account planning, ensuring that customers have a clear understanding of operational activities and any potential impacts.

Knowledge and Experiences Required

• Proven experience in customer experience, upselling and retention, customer success (preferably in a B2B SaaS/Technology company)
• Experience working within account teams to align overall service management with customer and business objectives

Who you are:

• Final Year students or on track to graduate with Full-time bachelor's degree in late 2026 till Mid 2027
• Ability to read and write English
• Residing in Metro Manila during internship period
• Not eligible to apply as OJT Internship

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

Client-provided location(s): Flexible / Remote, Manila, Philippines

Job ID: Equinix-265957110

Employment Type: INTERN

Posted: 2025-12-28T18:35:57