Network Specialist (Hybrid)

Who are we?

Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• Creating reviews, tests, and comments, and providing advice on processes, tasks, and programs;
• Evaluating and monitoring the performance of resources, suggesting and arranging for improvement actions;
• Updating, feeding, and issuing technical reports and/or other specific documents;
• Following up on processes with suppliers, clients, and third parties to ensure compliance with negotiated terms, costs, and quality, while suggesting updates and changes in processes and procedures;
• Identifying service needs and requesting the necessary materials, documents, tools, and/or equipment for implementation;
• Offering information and guidance to internal and/or external clients based on valid analyses and rules;
• Processing Service Requests for the activation and deactivation of complex client products;
• Monitoring the Service Request process and tasks transferred to other teams, guiding as needed;
• Leading complex client deployments involving managed service products;
• Communicating with clients using detailed project plans;
• Engaging and directing multifunctional internal partners in the project team;
• Possessing a fundamental technical knowledge of all Equinix products/processes;
• Independently resolving client issues and concerns, with managerial assistance when required.

• Experience with small, medium, and large Routers and Switches and with TCP/IP;
• Advanced knowledge in Spanning Tree, eVPN, BGP, OSPF, VXLAN, MPLS, and VRF protocols;
• Knowledge in Load Balancing;
• Intermediate level of English;

• Expertise in FW Fortigate, Big-IP F5, and Cisco A10 technologies.
• Solid knowledge in Linux/Unix;