Manager, Data Center Customer Operations

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Receives objective based assignments and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.

Responsibilities

Leadership

• Assigns, instructs, and manages team
• Plans core duties for the team to complete
• Manages and supervises the project team and acts as a mentor to team members
• Identifies and resolves issues, and manages quality of products for customers
• Manages the project team

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
• Mentors team on authoring reports

Installation

• • Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables
• Manages testing of cables, before handing to customer

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

• Manages preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

• Manages multiple projects and designates work to team
• Monitors project budget, scope, and progress

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits
• Assists in implementing new procedures

What we'll expect from you

Fluent English required

Bachelor's degree required

Previous experience as a Team Leader.

Solid previous experience with mission critical environment / Data Center

Why Equinix

Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital status or partnership, age, veteran or military status, physical or mental disability, medical condition, information, political/organizational affiliation, status as a victim or family member of a victim of crime or, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Client-provided location(s): São Paulo, Brazil

Job ID: Equinix-1968257521

Employment Type: FULL_TIME

Posted: 2025-10-14T18:35:59