IP Solutions Manager

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Translation of architecture requirements and design into fieldable infrastructure through detailed implementation design and thorough testing, implementation plans, laboratory and field testing.

Responsibilities

Stakeholder Management

• Works with stakeholders to establish network improvement plans. Participates with multiple stakeholders of multiple portfolio of projects to plan network release calendars. Ensures successful delivery of the portfolio on time and budget
• Responsible for providing comprehensive input to stakeholders to support decision making
• Proactively communicates issues and risks and escalate conflicts, proposing options for resolution
• Able to drive effective conflict resolution between stakeholders
• Manages all stakeholder communications with respect to project and operations status
• In addition to building effective working relationships with stakeholders, the manager partners with stakeholders to execute against agreed-upon commitments
• Responsible for managing stakeholder escalations/priority shifts to resolution and/or senior management escalation

• Participates in monthly operational reviews of platform performance and roadmaps
• Ensures that operational fixes are translated into engineering plans
• Collects, analyzes, organizes and presents data on projects and operations to senior management
• Executes against operational KPIs

• Sets key performance indicators and metrics that are aligned with NSE and Product Management objectives. Participates in network design reviews and processes of various projects and products. Provides technology leadership by making available testing tools used in laboratory and field environments

• Works closely across GTS and Technical Project Managers to track resource allocation and utilization for portfolio projects
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her manager
• Requests approvals for additional expenses outside of approved budget/headcount
• Communicates budget estimates, and ensures team executes assigned projects within approved budgets
• Manages and/or escalates issues, as needed

• Reviews designs for all programs. Participates in operational readiness review including results of all testing and commissioning activities

• Drives cross functional evaluation of system issues. Reviews and approves system integration test results across multiple stakeholders and releases

• Utilizes subject matter expertise and data from analysis, to propose system improvements to leadership
• Oversees implementation of approved system improvement recommendations within functional area
• Identifies and proposes improvement ideas

• Responsible for producing and/or validating project plans, provided by project managers & technology professionals
• Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables
• Responsible for identifying project execution risks and project-related issues, suggesting mitigation plans for resolution to management
• Responsible for project resource allocation and management and budget management

• Drives innovation among the team

• Creation/refinement of efficient processes, standards, and policies. Monitors violations, and designs a remediation plan to ensure adherence

• Responsible for the planning of strategic priorities
• Responsible for developing and communicating a roadmap of projects and initiatives to project/functional stakeholders

• Is accountable for the performance and results of direct reports
• Is responsible for: the performance management of team members, including disciplinary actions and hire/fire recommendations; GPS process including assessments and Total Rewards allocations of direct reports; talent development, including quarterly conversations, career pathways conversations and individual development/growth plans
• Models the Equinix Culture and Values

• Supports and trains resources and oversees quality in triage and troubleshooting practices
• Leads troubleshooting efforts on critical issues with cross functional teams through resolution. Identifies improvements to address repeat issues
• Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

• Assists vendor resources with onboarding activities through all Equinix channels, ensuring vendor resources have appropriate workspace, system access, and tools
• Manages/leads individual consulting resources, as assigned
• Identifies initial commercial implications for vendor selection and performs initial due diligence
• Provides inputs for vendor negotiations
• Manages approved vendor relationships
• Monitors and reports on delivery of vendor deliverables

• Manages team of local technology professionals in a given country
• Executes against approved initiatives. Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed
• Partners with global technology owners to implement and maintain global technology standards. Manages relationships with country stakeholders