Global Operations Intern

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary:
We are seeking a motivated and detail-oriented intern to join our Global Operations team. This internship offers hands-on experience in supporting process alignment, operational standardization, and automation initiatives across regions. The ideal candidate will work closely with cross-functional teams and contribute to improving operational efficiency and service delivery.

Responsibilities:

Assist in aligning operational processes and working models across different regions.
Support the standardization of procedures to ensure consistency and scalability.
Collaborate with the product team to define operational aspects of the product value proposition.
Help validate nonstandard support model requests for complex business opportunities.
Monitor and analyze key performance indicators (KPIs) to assess operational effectiveness.
Identify automation opportunities and assist in evaluating their potential benefits.
Provide support to the operations team on ServiceNow-related issues and troubleshooting.

Location: RJ1 or SPO (Rio de Janeiro, Botafogo or São Paulo, Av Paulista)

Qualifications:

Currently pursuing a Bachelor's degree in Engineering, Information Systems, or a related field.
Minimum of two years remaining to complete the degree.
Strong interest in operations, process improvement, and technology.
Advanced proficiency in English (spoken and written).
Familiarity with ServiceNow or willingness to learn.
Analytical mindset and attention to detail.
Good communication and collaboration skills.
Proficiency in Japanese and Spanish is a plus.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.