Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Want more jobs like this?
Get Computer and IT jobs in Dusseldorf, Germany delivered to your inbox every week.
Data Centre Lead Technician (w/m/d)
Job Summary:
A highly skilled specialist who contributes to developing new concepts and techniques consistently works on complex assignments requiring action. Focus is on tasks requiring highly skilled and independent judgment, while contributing to developing new concepts and techniques for standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting:
- Coordinates incoming requests, and manages work assignments for customer orders, including complex requests.
- Determines timelines for expedited orders, manages approval process, and handles custom order approvals.
- Coordinates eligibility approvals and provides weekly activity reports to supervisor.
Installations:
- Acts as a highly-skilled support for customer installations within the team, including rack and stack, cages, cable distribution trays, cabinets, and cable management/support systems.
- Offers guidance for large-scale installations, coordinates installation challenges.
Cross Connects:
- Supports datacenter cross-connect work requiring development of new concepts and techniques for standard operating procedure and judgement for installs, terminations, modifications, and testing.
Testing / Troubleshooting:
- Leads fault resolution with advanced troubleshooting skills.
Stakeholder Partnership:
- Manages relationships with internal stakeholders, and guides junior team members.
Customer Management:
- Handles customer requirements and issues, attends coordination meetings, serves as a point of contact for complex requests.
- Provides subject matter expertise support for customer communications.
Training:
- Supports SOPs and standard processes, coaches on operations and safety, provides mentorship to team members.
Typical Degree & Years of Experience
- Typically requires a high school diploma and 6+ years of equivalent work experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.