CRE Reception Desk Host

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Welcome Desk Host is a key member of the Corporate Real Estate (CRE) team, responsible for delivering an exceptional experience to all employees and visitors. As a representative of Equinix and the CRE organization, the host plays a vital role in fostering a welcoming, professional, and inclusive environment that reflects our company values.

This is on-site work located in Warsaw office (Warsaw Spire)

Core Responsibilities

Welcome Desk Operations

• Serve as the first point of contact at the office, creating a positive and inclusive first impression

• Welcome employees, visitors, and CRE customers, engaging in friendly and respectful conversation

• Anticipate and respond to guest needs, aiming to exceed expectations

• Provide information about the building, including wayfinding, policies, and etiquette

• Coordinate visitor check-ins and security procedures using the Envoy system

• Notify employee hosts of guest arrivals and manage security badge distribution

• Monitor and report potential security concerns to the CRE metro lead, building security, or risk management team

• Maintain a tidy and organized lobby area, ensuring prompt removal of clutter or broken items

• Support new employee onboarding by sharing essential resources and ensuring smooth transitions

• Help build a collaborative and welcoming community through inclusive events

• Contribute to a positive atmosphere with engaging front desk activities

• Assist in planning, promoting, and supporting CRE-led or supported events

• Coordinate meeting room logistics, including equipment, supplies, and catering for All Hands events

• Partner with internal teams (e.g., We Are Equinix, Employee Connection Network) to support diverse and inclusive programming

• Create memorable moments for visitors and employees through thoughtful gestures

• Develop engaging and informative communications for office events and updates using Outlook, Viva Engage, and Office Raven

• Ensure timely and professional messaging to internal and external stakeholders

• Act as a liaison between employees and departments, helping resolve workplace-related inquiries

• Receive and manage deliveries, mail, and shipping needs

• Provide guidance to vendors, service providers, and CRE staff to ensure smooth coordination

• Support the office ticketing system by assigning or rerouting tickets appropriately, ensuring resolution without dead ends

• Assist employees with business card ordering and other administrative needs

• Uphold Equinix's core values while contributing to our mission of delighting customers

• May serve as a member of the local safety committee

• Maintain knowledge of fire, safety, security, and emergency procedures as outlined in the CRE Playbook

• Experience in customer service, hospitality, or a similar client-facing role

• Strong interpersonal and communication skills

• Fluency in written and spoken English and Polish

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Confidence in interacting with individuals across all organizational levels

• General office administration skills

• Proactive and improvement-oriented mindset

• Ability to balance efficiency with empathy and diplomacy

• Familiarity with facilities management and office support services

• Experience managing programs or resources independently

• Understanding of business planning and budgeting

• Knowledge of work order ticketing systems

• Bachelor's degree in hospitality management or a related field, or equivalent experience