Business Analyst
Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary:
The Business Analyst will partner with business groups to ensure the delivery of applications aligned with business strategy, focusing on AI and Observability system projects. This role involves managing projects from inception to completion, collaborating with cross-functional teams, and ensuring that the needs of Network Operations staff are met. The ideal candidate will translate product roadmaps into actionable user stories, manage stakeholder expectations, and drive high user adoption. As part of the role, the candidate will also produce business process mapping, process documentation and take part in continuous improvement activities.
Key Responsibilities:
1. Business Requirements Analysis:
- Collaborate with business stakeholders to analyze, define, and document business requirements across functional areas.
- Drive best practices during requirements gathering and modeling, focusing on core requirements and their broader context.
- Engage with cross-functional stakeholders to ensure alignment and integration of services.
2. Solution Design:
- Design and document cross-functional solutions, leveraging the expertise of functional and technical team members.
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- Champion good design practices and advise on solutions prepared by peers or supporting teams.
3. Product Backlog Management:
- Own, maintain, and prioritize the product backlog, translating the product roadmap into detailed user stories and acceptance criteria.
- Work closely with the Product Manager to align sprint goals with the overall product vision and strategy.
4. Process Modeling and Design:
- Analyze, define, and document business processes, ensuring they meet the needs of the organization and align with strategic goals.
- Champion sustainable and forward-looking functional designs that consider future business needs.
5. Testing & Test Design:
- Coordinate integration testing, validate test cases with stakeholders for user acceptance testing, and obtain necessary sign-offs.
- Manage defects clarification and resolution with engineering teams.
6. Project Management:
- Manage multiple application releases and projects, designing release scope and schedules in line with business goals and IT capacity.
- Ensure smooth rollout of products and drive high user adoption.
7. Stakeholder Management:
- Manage stakeholder expectations and communications, proactively including the correct stakeholders in discussions.
- Serve as the dedicated point of contact for the engineering team, clarifying requirements and guiding them through development sprints.
8. Training and Organizational Change Management:
- Collaborate with functional leadership to plan and execute training activities for subject matter experts (SMEs).
- Analyze adoption rates and propose solutions to improve business case realization.
Qualifications:
- 3+ years proven experience as a Business Analyst or Product Owner
- Bachelor's degree in Information Systems, Business, or a related field.
- Excellent communication and stakeholder management skills, with the ability to negotiate and manage dependencies across multiple teams.
- Strong understanding of network systems and IT infrastructure.
- Experienced with Agile methodology and Scrum principles.
- Familiarity with AI/ML concepts and modern observability platforms.
- ITIL Foundation knowledge and experience in AI and Observability systems is a plus.
This position offers an exciting opportunity to work at the intersection of business analysis and cutting-edge technology, driving impactful projects that enhance operational efficiency and user experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Perks and Benefits
Health and Wellness
- Mental Health Benefits
- Health Reimbursement Account
- On-Site Gym
- Health Insurance
- Dental Insurance
- Fitness Subsidies
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Casual Dress
- Snacks
Vacation and Time Off
- Personal/Sick Days
- Leave of Absence
- Paid Vacation
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
- Leadership Training Program
- Promote From Within
- Mentor Program
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program