Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
The Account Manager (German-speaking) Retention is responsible for managing and expanding existing mid-market accounts for Equinix solutions, with a strong focus on customer retention, contract renewals, and revenue protection. The majority of customer interactions are conducted via phone and email, with occasional visits to local clients.
Responsibilities
Building & Maintaining Customer Relationships
- Develops and maintains strong relationships with key stakeholders in assigned German-speaking accounts
- Acts as the primary point of contact for customer issues, ensuring timely and effective resolution
- Conducts regular Business Reviews and occasional Executive Briefings in German
Leveraging Internal Teams & Channel Partners
- Coordinates with internal teams (Sales Engineers, Solutions Architects, Customer Care, Sales Operations, etc.) and external partners (resellers, strategic alliances) to deliver comprehensive solutions
- Utilizes partner networks to identify and develop cross- and upsell opportunities within existing accounts
Account & Contract Management
- Analyzes and documents the customer landscape, with special attention to contract terms, renewal dates, and notice periods
- Develops account plans focused on retention and expansion of existing business
- Proactively manages contract renewals, identifying at-risk customers and leading renewal negotiations to protect revenue
Solution Selling
- Identifies customer needs, challenges, and technical requirements, recommending appropriate Equinix solutions
- Presents and adapts the full suite of Equinix offerings to meet specific customer requirements
- Leverages external partners to develop new solutions and explore additional business opportunities
Negotiation & Offer Management
- Leads commercial and contract negotiations, using internal resources as needed to secure optimal terms
- Understands commercial levers and develops initial recommendations for deal structures
Pipeline & Forecast Management
- Maintains and monitors the opportunity pipeline in Salesforce (SFDC), ensuring accurate forecasting and identifying churn risks
- Prioritizes accounts to achieve sales objectives and maintain a healthy pipeline
Qualifications
- Bachelor's degree or equivalent professional experience
- Proven years' relevant experience in account management, ideally within IT/technology
- Native in German and Fluent in English (written and spoken)
- Experience with complex contract structures, renewals, and churn management
- Strong communication, relationship-building, and negotiation skills
- Knowledge of technology sales, particularly in colocation and digital infrastructure, is a plus
- Experience managing contract renewals, notice periods, and commercial negotiations is essential
- Ability to work cross-functionally and leverage internal and external resources to maximize customer value
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.