Company Description
Job Description
Job Summary
The Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in an ROI-focused environment, ultimately to help grow market share.
Essential Functions and Responsibilities
Campaign Strategy:
- Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data, and Epsilon products to develop campaign/messaging strategy recommendations
- Develop and manage client roadmaps against quarterly account forecasts
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- Partner with cross-functional teams on account and campaign set-up to achieve strategic goals
- Demonstrate expertise in all Epsilon Account Management tools and processes
- Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution
- Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies
- Create and present campaign performance reports to clients
- Interpret and apply analytical insights to optimize program(s)
- Identify opportunities for client program expansion
- Partner with Client Development Director to present new opportunities to clients
- Seek standardization and automation wherever possible
- Drive operational efficiency and scalability
- Drive adoption of products, tools, processes and best practices throughout team
- Work effectively across large cross-functional teams
- Foster a collaborative environment to encourage a respectful exchange of ideas between cross-teams
- Bachelor's Degree from four-year college or university
- 4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus)
- Recent and relevant experience working with CPG/shopper marketing clients
- Excellent client service acumen, presentation and writing skills
- Creative, self-starter, who thrives in a dynamic, fast-paced work environment
- Ability to manage and prioritize multiple tasks and projects
- Track record of working across an organization to get things done
- Ability to learn quickly and think strategically
- Proficient in Excel, Word, PowerPoint
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
- Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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