Account Director (Remote)

Company Description

Job Description

The Account Director is responsible for the overall leadership of a specified client relationships/businesses including the development of strategic plans, overseeing the execution of plans and program elements, and financial management. This role will focused on our Travel, Hospitality and Restaurants portfolio.

• The Account Director is expected to lead the business in partnership with the Client Partner, from the highest level of strategic planning to the execution and implementation of those marketing plans.
• The Account Director strives to add value to the client's business, becoming an invaluable member/partner of the client's business team.
• The Account Director is responsible for profitably building the business on which they work, by identifying new project and business opportunities and supporting the Client Partner in pursuit of those opportunities.

Position Responsibilities:

The responsibilities for the Account Director fall into the following categories:

• Collaboration and Consultation
  • Know your client/agency . Work collaboratively with them and their other Publicis agencies to ensure the best strategies and integrated plans possible.
  • Lead your client . Constantly educate your client in the areas of Loyalty, CRM, digital consumer experience and data-driven marketing. Provide a point of view and recommendation on a plan/course of action. Be a go-to source for advice and counsel.
  • Extend your client relationships . Understand the core competencies to cross sell and expand Epsilon's sphere of influence within the client organization.
  • Connective tissue . Support agency in aligning Epsilon growth initiatives with overall Publicis Power of One value proposition.
• Account Leadership
  • Develop annual account plans for all assigned accounts
  • Formulate account specific service tactics, utilizing team orientation in support of the account plan
  • Direct the cross-functional team's effort
  • Ensure service levels and tactics are keeping with strategic goals
  • Monitor and direct expansion of management relationships with the client and the agency
  • Develop the account relationships for long-term association
  • Develop relationship with the agency leadership and drive thought leadership for Epsilon product and services opportunities.
  • Service accounts personally and directly, updating and including the Sr leaders when appropriate
  • Acquire client assignments. Define, clarify and focus direction.
  • Understand when to pull in other cross-functional experts and guide their contribution, leveraging your knowledge of the client's business
  • Lead the development of any long-term account or related industry strategy
  • Add value, expertise and knowledge
  • Look to develop client relationships at the senior level working with Agency teams
  • Proactively grow client business
• Project Direction
  • Develop, investigate and initiate project opportunities
  • Guide cross-functional team to ensure flawless execution of, SaaS technology platform utilization data-enablement projects and CRM plans
  • Communicate the client request to the appropriate internal teams and individuals. Develop a close and effective working relationship with the Platform, Strategy, Analytics and Campaign Execution teams.
  • Define and communicate timing and budget
  • Ensure high levels of accuracy across all aspects of the business
  • Shape and manage client direction where needed, ensuring the internal team and agency has a clear understanding of deliverables and is set up for success
  • Follow-up and where needed, act directly to ensure client satisfaction
  • Provide continuous contact communication with the client, across appropriate levels, as well as with internal management
  • Evaluate product quality on an ongoing basis and collaborate with the team to recommend actions to address gaps
• Financial Management
  • Responsible for the financial contributions of assigned clients business including revenue, resource allocation/expenses, invoicing, collecting bad debt, margin improvement, contract negotiations/development
  • Identify, align, and track performance of Epsilon programs tied to client KPIs
  • Deliver on preset gross profit objectives
  • Coordinate project estimates internally and gain client approval on pricing
  • Manage internal project costs against budgets

Successful Account Directors set the standards in these areas:

• Strategic Thinking - Provide a thorough knowledge of strategic dynamics across multiple business categories and situations so as to represent solid thought leadership to clients. The Account Director provides insights and strategic direction for individual teams, giving parameters from which to approach assignments and develop strategic plans and a point of view/recommendations, using analytic skills and all available data tools. The Account Director fosters the organization's point-of-difference as leaders in strategic thinking and out-of-the-box problem solving in relation to the industry and client's expectations.
• Idea Champion - Lead the new idea development component within the group and champion ideas, approaches and opportunities both internally and with clients and agency. The Account Director needs to challenge the team to think differently about their respective businesses and can work with the team to identify, cultivate and fully develop sound ideas that can help nurture or grow client relationships by meeting/exceeding client's expectations.
• Team Leaders - Bring resources together to collectively work against a client's business objective. They must be strong team builders who foster camaraderie in a positive, nurturing environment. The Account Director coaches, mentors and teaches as they demonstrate the ability to grow businesses, careers and the organization's bottom line.

Position Requirements:

• Bachelor's Degree preferred
• A minimum of ten years of strong CRM/Loyalty and Data-driven Marketing / Martech Platform experience, with Travel & Hospitality experience preferred.
• Demonstrate understanding of the essentials of loyalty, CRM, digital media and marketing including prior experience in loyalty program construct and/or administration, email/SMS/mobile push and digital media channels, campaign planning and management, consumer database and data enablement, consumer experience/journey design, and/or data-driven media experience.
• A track record of profitable application of SaaS solutions in the loyalty and/or CRM space
• The ability to drive and/or assist in the steps necessary to get various programs launched. Possess strong strategic planning, project management, communication and executional skills.
• Must possess excellent presentation skills and experience presenting concise and compelling content to senior client contacts (VP, SVP, C-suite)
• The ability to drive and/or assist in the steps necessary to get various strategies implemented
• The ability to interface and communicate with the client, building a relationship based in trust and respect and becoming a trusted advisor for your client
• The ability to meet or exceed client expectations in the area of account management, industry/category/brand knowledge with a good understanding of industry channels and market conditions
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• Detail-oriented, yet with the ability to see the bigger picture
• Thorough and accurate communication ability
• Ability to manage multiple priorities with strong organizational skills
• Proficiency in Microsoft Office programs

Qualifications

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

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