Support Liaison

Roles and responsibilities:

• Work with Business units on installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
• Work with Business Units to ensure incoming/existing team members are appropriately set up with software, hardware
• Escalates incidents and questions to appropriate Business Units.
• Contributes to the improvement and enhancement of processes and procedures. (Knowledgebase articles- KB)
• Train staff in Business Units on software and systems used by the company.
• Deploy support tools to systematically trace sources of error or technical failure.
• Responds to incidents in a timely manner with an appropriate level of urgency.
• Minimize interruptions in customers’ ability to carry out critical business activities
• Support team’s abilities and functions through positive customer relations.
• May assist in administration and maintenance of network infrastructure components.
• May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
• May Assist in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
• Gain additional knowledge through interaction with other Business Units

ANY OTHER DUTIES AS ASSIGNED

Qualifications and Education Requirements

• College degree in Information Systems, Computer Science or related field or equivalent experience.

PREFERRED SKILLS

●    Proficiency in Microsoft Windows Operating Systems, Microsoft Office products, Ring Central, Last Pass, Sharefile, Applied Epic, Salesforce, Calendly, Hubspot,  
●    Ability to work with relational database and understand the relationship of data
●    Familiarity with data analytics
●    Ability to perform advanced reporting using Microsoft Office product, Power BI
●    Organizational skills, attention to detail, ability to prioritize in a changing environment
●    The desire and ability to learn software programs, troubleshoot and solve problems creatively
●    Strong verbal and written communication skills; people skills
●    Ability to work independently and as part of a team