We are actively seeking Dynamics CRM Implementation Consultant residing within the European Union who are willing to relocate to Poland and embrace an exciting opportunity. This role involves spending 40% of your time on trips to our customer's headquarters in Malta (with six weeklong trips per year) enabling you to contribute to a transformative IT modernization project.
It is a fully remote position offering you the flexibility to work from any location in Poland, whether it's your home or one of our well-equipped offices in Gdansk, Katowice, Krakow, Lodz, Warsaw, or Wroclaw.
SEE YOURSELF IN THIS ROLE
Our esteemed customer is embarking on a journey of IT modernization, adopting a cutting-edge CRM solution based on Microsoft Dynamics. To bolster their team, we are seeking a Functional Manager with a profound understanding of this technology. In this role, your primary responsibilities will include:
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• Project Coordination: You will lead the implementation project, supported by a dedicated project manager.
• Technical Guidance: Leverage your expertise in MS CRM solutions to guide customer Subject Matter Experts in their contributions to the project.
• Progress Reporting: Regularly report on project advancements and coordinate supporting activities with the customer CRM Steerco.
What You'll Do
- Making daily decisions to ensure project adherence to specifications and plans
- Coordinating activities spanning process design, customer experience, UX, IT, complaints, and case handling
- Reporting to the Steerco and orchestrating Steerco meetings
- Collaborating closely with the customer's Project Manager to ensure the successful delivery of the CRM
- Managing stakeholders across all business areas connected to CRM
- Overseeing implementation, including training, change management, and employee enablement
- Establishing the customer's CRM team, covering administration, analytics, maintenance, and monitoring
- Strong experience in Microsoft Dynamics 365 CRM, particularly in similar projects
- Exceptional communication and problem-solving skills
- Proficiency in the English language
- A willingness to travel on a regular basis to meet project demands
- We gather like-minded people:
- Friendly team and enjoyable working environment
- Engineering community of industry's professionals
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning
- Language classes on English and Polish for foreigners
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Referral bonuses
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and many more
- Corporate and social events
- We may contact chosen candidates only
- EPAM is a leading global provider of digital platform engineering and development services. We embrace a dynamic and inclusive culture, where you will collaborate with multi-national teams, contribute to a myriad of innovative projects, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential