Application Support (Linux)

DESCRIPTION

Embrace a rewarding career opportunity in our IT company as an Application Support Engineer, specialized in Linux!
We are looking for candidates with exceptional troubleshooting skills and the ability to walk customers through problem-solving processes.
You will work normal shifts within the range of 5AM PST to 8PM PST. If you have experience in IT Operations Support, knowledge of scripting languages, and an understanding of Java and SQL, we encourage you to apply.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Serve as the first point of contact for customers seeking technical support via phone, email, or chat
• Conduct remote troubleshooting, reproduce customer issues in different environments, and find solutions
• Ensure effective technical resolution for customers by owning their issues from start to finish
• Develop and document best practices to enhance established processes
• Monitor the status and progress towards resolution of all open incidents
• Open and document bugs for investigation in software engineering teams
• Continue to develop technical expertise over the products and adhere to security guidelines

• Minimum 2 years of experience in IT Operations Support
• Ability to interpret Linux and HTTP logs
• Basic scripting skills (Bash, Shell, or Python)
• ITIL certification or experience, SQL basics, and a foundation in Java skills
• Knowledge of Javascript and Python
• Critical thinking skills: Investigation, analysis, interpretation, evaluation, explanation, and problem-solving
• Outstanding client-facing skills and excellent communication skills in English (B2)

• Experience in Gsuite products
• Understanding of GCP for managing and deploying applications

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills

• By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM's Privacy Notice and Policy