TPA Airport Administrative Rep

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a TPA Administrative Rep. The Administrative Rep will provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support. This person will fill a leadership role in facilitating the phone call process, including handling and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly, efficient environment for all customers and employees. They will also assist in administrative task completion.

• Paid time off
• Employee discounts
• 40 hour per week consistent work schedule
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Retirement savings plan including 401k with matching profit sharing
• Training and development

• Provide customer service by assisting customers and assessing their rental needs
• Provide directions and general assistance
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Filing & other general clerical/administrative duties
• Other administrative duties delegated by manager
• Ensure business priorities are closely monitored and managed
• Assist customer with our lost and found process
• Handle incoming calls to resolve customer questions
• Assist in needs as ticket adjustments and customer follow up items arise
• Help in all related procedures to support cost control
• Maintain inventory and stock products throughout TPA/PIE Airport facilities
• Perform miscellaneous job-related duties as assigned

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have intermediate or advanced level of PC proficiency including Office 365 products
• Must have a valid driver's license with no more than 2 moving violations in the last 3 years.
• No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays