Customer Service Representation Stephenville TX

Overview

Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This position pays $15.00 / hour and is located at 2620 W Washington St Stephenville, TX 76401

We offer:

• $15/Hour
• Consistent full time 40 hour per week schedule
• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and Development

Available Schedule:

• Monday 8:00am-5:00pm
• Tuesday 8:00am-5:00pm
• Wednesday 8:00am-5:00pm
• Thursday 8:00am-5:00pm
• Friday 8:00am-5:00pm
• Saturday OFF
• Sunday OFF

Responsibilities

• Meet and greet customers in a friendly and timely manner
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Understand and communicate rental terms and conditions, vehicle features and other services
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work 40/hrs week

Client-provided location(s): Cisco, TX

Job ID: enterprise-525951

Employment Type: FULL_TIME

Posted: 2025-08-16T19:53:50