Customer Experience Representative - Philadelphia International Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The starting compensation for this job is $17.42/hour. Employees can earn incentive pay monthly based on individual performance and the performance of the business. In addition, employees can earn yearly merit increases.

We offer a robust Total Rewards Package including, but not limited to:

• Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays.

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases, and much more!

• 401(k) retirement plan with company match and profit sharing

This position is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.

Schedule:

• Sunday, Monday, Tuesday, Friday, Saturday: 9:00 AM - 5:00 PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Experience Requirements:
  
  
  • Must have a minimum of 2 years of retail customer service experience OR
  • Must have Associates Degree with a minimum of 6 months of retail customer service experience
• Must have a current and valid drivers license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within 30 minutes of the Philadelphia International Airport
• Must be able to work the following schedule:
  
  
  • Sunday, Monday, Tuesday, Friday, Saturday: 9:00 AM - 5:00 PM

Client-provided location(s): Philadelphia, PA

Job ID: enterprise-529225

Employment Type: FULL_TIME

Posted: 2025-09-19T17:19:36