Systems Engineer

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.

Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow's questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment.

About the role and what you will be doing:

As a system engineer, you will play a crucial role in our Hybrid Cloud POD, supporting mission-critical infrastructure for Ensono's clients. Your expertise will be instrumental in resolving complex technical client incidents and problems, delivering a responsive and remarkable service that our clients rely on.

This role is ideal for someone with a solid grounding in Windows systems who is enthusiastic to expand their skills in a collaborative environment. Experience with Linux and AWS would be advantageous.

Key Responsibilities

• Provide technical support for Ensono client environments, resolving incidents and service requests escalated.
• Perform problem management, helping to identify and tackle critical and recurring issues.
• Support the change management process, including drafting and implementing changes under guidance.
• Perform administration and troubleshooting of Windows Server environments.
• Gain experience with virtualisation technologies (VMware, AWS, and Azure).
• Participate in Disaster Recovery exercises alongside senior engineers.
• Support post-incident reviews and root cause analysis for client reporting
• Collaborate with vendors and internal teams, escalating issues when required.
• Continue developing technical expertise through training, mentorship, and exposure to clients.
• Participate in an out-of-hours on-call rota, if required.

• Possess a strong understanding of Windows server administration and troubleshooting.
• Experience in Linux server administration and troubleshooting.
• Experience with AWS environments.
• Additional preferred knowledge: Azure, VMware, networking, and storage area networks.
• Knowledge of ITIL and its function within IT.
• Excellent communication and customer service skills.
• Analytical mindset with a willingness to learn and grow.

• 1-2 years of experience in a systems engineer role (Windows/Linux/AWS).
• Experience working within a managed services environment is advantageous.
• Knowledge of working in an ITIL environment.

• Engineering certification in Microsoft, Red Hat, AWS, or Azure is desirable.
• ITIL Foundation.

• • Competitive base with uncapped commission
  • The ability to work from a range of flexible locations
  • Prestigious sales and broader team recognition with the Annual Presidents Club
  • Starting with 27 days annual leave (plus bank holidays) - accruing to 30
  • 1/2 day leave on your birthday
  • Sabbatical options at 5 & 10 years' service
  • 5 days study leave
  • Generous company pension
  • Private healthcare for you and your family
  • Payroll giving
  • Enhanced paternity and maternity leave
  • Equity appreciation program incentive plan
  • Life and income protection
  • Additional perks such as discounted gym memberships, cycle scheme, EAP and more!