Key Areas of Focus for this Role
- Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
- High level of interaction with internal and external customers requires effective and professional communication.
- Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
- Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
- Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
- Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
- Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation. Follow-up and close completed changes with valid and meaningful data.
- Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
- Organize tasks to work independently.
- Hands and feet support as required.
- Perform additional duties as assigned or designated by Operations management.
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What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- 5 years experience in IT and with system monitoring.
- Proficient in MS Office (Excel, Word, and Outlook)
- Strong written / verbal Communication skills
- Designing skills
- Analytical and Critical thinking skills
- Ability to represent Ensono in a professional manner to clients
- Knowledge of mainframe (TSO, SDSF, TMS, QuickRef) and server scripts (read & codeMidrange server knowledge)
JR009764