Business Analyst

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.

Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow's questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment.

About the role and what you will be doing:

At Ensono, we are transforming into a software-first Managed Services Provider, powered by our Envision Operating System - a platform where AI, automation, and people combine to deliver predictive, zero-touch operations. While Data Engineers and Data Scientists build the pipelines and models, it's our Analytics team that makes sure the intelligence generated actually drives business outcomes and strategic decisions.

As an Business Analyst, you'll be the translator between data and decisions. You'll dig into ServiceNow data, operational telemetry, financial performance, and predictive model outputs, and package them into insights, dashboards, and reports that leadership and Ops teams can act on. Your role ensures that our AI-driven future is not just technically sound but measurable, explainable, and trusted by the business.

• Insight Generation - Analyze operational, financial, and incident data to uncover trends and opportunities for optimization.

• Dashboard & Reporting Development - Build decision-ready dashboards in Power BI, Tableau, or similar tools to make predictive insights accessible to stakeholders.

• Business Storytelling - Translate complex data and model outputs into simple, compelling narratives for leadership and clients.

• Cross-functional Collaboration - Partner with Data Engineers, Data Scientists, and Ops teams to ensure data pipelines and models align with real business needs.

• Performance Measurement - Define KPIs, track business impact of predictive models, and validate ROI on AI/ML initiatives.

• Decision Support - Act as a trusted advisor to stakeholders in Finance, Procurement, and Operations, helping them act on data-driven insights.

• Strong analytical and problem-solving skills with a business-first mindset.

• Proficiency with SQL for deep data exploration and validation.

• Hands-on experience with BI/visualization tools like Power BI, Tableau, or equivalent.

• Familiarity with ServiceNow data and IT operations datasets.

• Ability to interpret and communicate outputs from predictive models (e.g., confidence scores, risk classifications).

• Strong skills in data storytelling-turning insights into compelling visuals and narratives.

• Background in Finance, Procurement, or Operations analytics is a strong plus.

• Get Stuff Done - You don't just analyze-you deliver insights that drive action.

• Business Translator - You connect AI/ML and operations data to real-world business decisions.

• Impact-Oriented - You measure success by the clarity and usefulness of your insights, not just dashboards built.

• Collaborative Partner - You thrive in cross-functional teams, sitting between technical and business stakeholders.

• Curious Analyst - You constantly ask "what does this mean?" and "how can this be used to improve outcomes?"

• Dashboards and reports that Ops teams and executives rely on daily for decision-making.

• Predictive model outputs translated into clear business impact metrics (e.g., avoided incidents, MTTR improvements, cost savings).

• Stakeholders across Finance, Procurement, and Operations acting with confidence based on your insights.

• A consistent feedback loop between data/AI teams and business leaders, ensuring EnvisionOS evolves around measurable outcomes.

• Competitive base with uncapped commission
• The ability to work from a range of flexible locations
• Prestigious sales and broader team recognition with the Annual Presidents Club
• Starting with 27 days annual leave (plus bank holidays) - accruing to 30
• 1/2 day leave on your birthday
• Sabbatical options at 5 & 10 years' service
• 5 days study leave
• Generous company pension
• Private healthcare for you and your family
• Payroll giving
• Enhanced paternity and maternity leave
• Equity appreciation program incentive plan
• Life and income protection
• Additional perks such as discounted gym memberships, cycle scheme, EAP and more!