customer service representative

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

Enovis History

In April of 2022, Colfax, which includes orthopedic leader DJO, separated from ESAB Corporation and rebranded to Enovis. In recognition of our successful history of growth and innovation, the distinctive "O" in our new Enovis logo was deliberately carried over from our Colfax logo as it represents continuous improvement - a cornerstone of our business's success that will continue at Enovis. Enovis is poised to become one of the world's leading medical technology companies.

Was Sie tun werden | What You'll Do

Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Full knowledge of the job. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Assignments are moderately difficult, may require some judgment in resolving issues or in making recommendation. Requires general instructions on newly introduced assignments. Typically requires a minimum of 2-4 years of related experience.

Gleichbehandlungserklärung

Alle qualifizierten Bewerber werden bei der Auswahl in Betracht gezogen und dürfen nicht aufgrund von Ethnie, Religion, Hautfarbe, nationaler Herkunft, Geschlecht, geschütztem Veteranenstatus, Behinderung oder einer anderen durch Bundes-, Landes- oder lokale Gesetze geschützten Grundlage diskriminiert werden.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

Client-provided location(s): Mühlhausen, Germany

Job ID: Enovis-R0030956

Employment Type: FULL_TIME

Posted: 2025-10-20T18:35:59