Customer Service Representative
Who We Are
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
What You'll Do
At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.
As a key member of the Customer Service Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
Job Title:
Customer Service Representative
Reports To:
Supervisor, Customer Service
Location:
Austin, TX
Business Unit Description:
Driven by Enovis' desire to create innovative products that improve quality of life and restore movement for those suffering from degenerative arthritis, Enovis Surgical® provides orthopedic surgeons with modern, patient-focused solutions for total joint arthroplasty. Partnerships with key surgeon consultants help provide advanced, proprietary solutions, including EMPOWR 3D Knee® and AltiVate Reverse® Shoulder.
Enovis Surgical offers a full range of primary and revision implants for hip, knee, shoulder, and elbow reconstructive joint surgeries, alongside the tools and digital health technology needed in today's healthcare environment.
Job Title/High-Level Position Summary:
- Join our dynamic remote customer service and sales support team as a Customer Service Representative, providing friendly, professional customer support and general business assistance.
Key Responsibilities:
- Manage inquiries from internal and external customers and provide exceptional support by email, phone, and Microsoft Teams.
- Explain products and services clearly and effectively to customers.
- Process product returns, exchanges, and recall paperwork.
- Collect necessary information and documentation for product complaints.
- Use the ERP system to process orders for billing and restocking.
- Handle credit rebills and facilitate inventory transfer requests.
- Adhere to the monthly closing schedule.
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Minimum Basic Qualifications:
- High school diploma or equivalent required.
- 2-4 years of relevant experience in customer service, sales operations, and/or logistics.
Travel Requirements:
- Less than 10% travel.
Desired Characteristics:
- Proficiency with ERP systems, Microsoft Outlook, Excel, Word, and Teams.
- Excellent written and verbal English communication skills.
- Strong organizational, problem-solving, and time management skills.
- Customer-focused, action-oriented approach.
- Integrity, trustworthiness, and a friendly, professional attitude.
- Ability to work effectively both independently and within a team.
Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.
What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo
We offer a comprehensive benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
Join us in creating better together.
Links to Why Work at Enovis video on Vimeo.
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Tuition Reimbursement
- Promote From Within
- Leadership Training Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Unconscious Bias Training
- Employee Resource Groups (ERG)