Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
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About the Opportunity
The APAC Professional Services team is seeking an energetic, dynamic, and collaborative Technical Architect with expertise to help and guide customers to form a seamless digital campus. You will be instrumental in consulting and advising our customers, providing technical value add services and advisory guidance to implement Ellucian ERP solutions.
The role will report to the Senior Director, Professional Services APAC, forming part of a global team of technologists and architects that support the product, technical, and extensibility needs that arise within the region.
Higher Education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. The Technical Architect is a critical role, and you will partner with our customers to enable educational technology including transformation to cloud/SaaS solutions and ensure successful adoption of these solutions. You will also be well versed with higher education products and understand best practices to solve architectural problems, being able to articulate these in a concise and relatable way.
Where you will make an impact
- Setting and managing project deadlines
- Coordinating with infrastructure, database and functional teams
- Ensure the project is implemented within contractual obligations and meets SLA requirements
- Lead "Current State and Future State" assessments around functionality and/or processes; includes white boarding, utilizing MS Visio and determining business improvement areas
- Demonstrated ability to establish effective working relationships with all levels within the organization through the use of effective customer service and interpersonal skills.
- Ability to respond to changing business needs, ambiguity, and manage and prioritize multiple, concurrent responsibilities
- Ability to demonstrate complex problem-solving skills and advanced systems analysis
- Systems audit and risk assessment experience
- Strong verbal and written communication skills and ability to communicate effectively with both technical and non-technical colleagues and partners at all levels
- Superior oral and written communication skills
- Board understanding of industry recommended practice for business continuity, disaster recovery and emergency management
- Develop complex technical project plans within a specific budget with a Project Manager. Identity the following for each task within the project plans: resources, dependencies, durations, and priority/criticality
- Monitor and document the technical aspects of ongoing projects and identify, document, and mitigate significant technical project risks proactively
- Coordinate technical activities and ensure all responsible parties are properly informed. This would include working with the Ellucian Cloud Services team, DBAs, and other technical teams.
- Assist client Infrastructure Team to provide appropriate (and secure) server/application access instructions for all consultants. Maintain this over time as new servers/products are implemented.
- Assist client Infrastructure Team on hardware and software management, along with instance management
- Provide recommended backup and recovery plans for Ellucian applications and Oracle databases
- Provide architecture details of Ellucian applications, including the integration of each application
- Assess options, risks and cost-benefit analyses as they pertain to data architecture, security, and other technology issues
- Facilitate the work of and provide support to the Integration Engineers, Data Migration Leads and Data Migration consultants
- Prepare operational strategies for client go-lives - Technical Production Transition Planning
- Provide ongoing evaluation of technology solutions and capabilities to ensure appropriate alignment of business objectives.
- Design/develop complex ERP system architecture design via well-known tools such as Microsoft Visio
- Consult on recommended practices for system and application management
- Review and validate technical installation, configuration and other technical reports for accuracy, completeness, and consistent professional presentation.
- Develop a technical roadmap that maps to the client's future state
- Promote technical standards, guidelines, recommended practices and quality control measures for enabling and implementing software systems.
- Provide knowledge transfer and training on basic Banner and database concepts
- Document current, intermediate, and future state technical architectures that support the client's vision and mission
- Outline technical recommendations and identify technological requirements that support client educational and business goals
What you will bring
- Demonstrated project management skills
- Demonstrated skills as a technical lead
- Agile project management
- Strong diverse technical background
- Ability to effectively communicate at various levels within the institution, from executive leadership to end users
- Demonstrated aptitude for logical application of problem solving techniques. Ability to deconstruct complex technical issues to identify root cause issues
- Ability to develop strategic implementation plans for complex IT projects
- Experience with Ellucian Banner is preferred, including Banner 9 and Ellucian Ethos Integration
- Identity Management, SSO and Account Provisioning experience is a plus
- Ability to manage multiple projects and work independently
- Strong project management, organizational, and client facing skills
- Experience with Oracle 11g/12c databases in a Windows, UNIX, and/or Linux environment
- Experience with implementing large ERP systems
- Experience with designing and architecting complex ERP systems (hardware/network)
- Experience with database and system backup and recovery
- Experience with web application deployments and management, Tomcat and SSL is a plus
- Strong written and verbal communication skills
- Strong presentation skills
- Effective technical writing skills
- Candidates must have the ability to obtain and maintain a corporate credit card and a driver's license. Passport required for travel to international clients
- The candidate is preferred to be a Melbourne resident with willingness to travel domestically and internationally for customer engagements.
What makes #Ellucianlife
- 20 days annual leave plus public holidays
- Competitive superannuation and life cover
- Private Medical and Dental family cover
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Wellness
o Headspace (mental health)
o Wellbeats (virtual fitness classes) - RethinkCare - caregiver support
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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