Senior Consultant

Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

• Being accountable for all aspects related to service delivery of our Banner Student solution. Including driving delivery improvement and engaging with our higher education customers.
• Collaborating with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identifying and remediating issues that impede enabling customer greatness.
• Driving innovative and transformative strategies which will ensure successful SaaS implementations.
• Continuously improving the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
• Proactively preparing for and delivering high quality implementation consulting services.
• Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
• Consulting customers to drive performance improvement, own problems, execute with precision, and professionalism.

• Banner Student experience (5-8+ years).
• Implementation and upgrade experience (3+ years).
• Product experience, including consulting experience on relevant solutions.
• Strong communication and presentation skills. Must present a professional demeanor.
• Ability to communicate to C-level and project leaders both internally and externally.
• Enabling delivery readiness, problem solving and root cause analysis.
• Experience developing and mentoring other consultants.
• Strong prioritization skills, able to manage activities based on business impact.
• Able to multi task and meet deadlines.
• Support and demonstration of Ellucian values.
• Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.

• 25 days annual leave plus 8 public holidays
• Choice to opt in for private Medical and Dental cover.
• Competitive pension plan.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  
  
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare - caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave covering Maternity, Paternity and Adoption.
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  
  • Educational Assistance Program
  • Professional development opportunities