Salesforce Administrator

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

As a Salesforce Administrator at Electric, you will assist with the ongoing development of our Salesforce organization.The Salesforce Administrator will work closely with various departments, including but not limited to Sales, Operations, Customer Success, to identify, develop and deploy new business processes as well as support, maintenance, and improve our CRM platform.You should be comfortable with assembling business requirements, documenting workflows, hands-on configuration, and troubleshooting issues.

What you’ll do 

• Be an autonomous problem solver. Strive for answers independently, but know when it’s time to ask for help, whom to ask, and what to ask
• Follow all testing and deployment procedures
• Create user accounts, profiles, roles, sharing rules, field security
• Develop Salesforce.com reports, analytics, and dashboards to support and monitor activity and key performance metrics
• Build permission sets, customize objects, fields/relationships, rules, triggers, processes, and flows, page layouts
• Identify, troubleshoot, and resolve complex data issues across multiple objects
• Identify opportunities for better data governance through the creation of flows, processes, and validation rules
• Collaborate with internal teams effectively, understand user experience and stakeholder perspective on operational processes and deliver clear solutions.
• Update and maintain Salesforce system documentation

Who you are

• Salesforce Administrator Certification and/or Salesforce Certified Platform App Builder 
• 3-4 years of experience working within the Salesforce platform
• 2+ years of experience working with CPQ
• 1+ years as an admin in highly complex Salesforce org
• Experience managing multiple applications in a single org
• Experience with Jira or other project management platforms
• A documented history of successfully driving projects to completion
• Knowledge of the platform, with the ability to build formula fields, workflows, custom views, and other content of intermediate complexity within the Lightning platform
• Understanding of automation best practices including the new Lighting Flow rules including record triggered flows and scheduled flows
• Strong data management abilities
• Intermediate Excel skills (pivot tables, lookups)
• Ability to juggle multiple responsibilities, prioritize and meet deadlines
• Strong desire for  continuous improvement, measuring results, and problem-solving

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electric here and meet our leadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: 9:00AM -6:00PM EST 

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.