IT Technician Intern

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

Techvera is seeking a dedicated IT Technician Intern to join our team and support the management of our customer’s IT environments. This role involves endpoint management, application support, troubleshooting, and device setup within an MSP environment. As an IT Technician Intern, you will collaborate with our team of technology professionals and our client stakeholders, providing essential support and ensuring the efficiency and reliability of our client’s IT systems.

What you’ll do 

• Maintain a clean and organized warehouse environment for maintaining and storing inventory. 
• Oversee packing, shipping, and tracking of items maintaining documentation and shipping logs.
• Process customer equipment following Standard Operating Procedures and communicate status with customers.
• Assist with procurement for internal and customer needs. 
• Assist in monitoring the schedule and queue for incoming requests, ensuring prompt attention to service requests.
• Assist with office operations such as restocking and maintaining snacks, drinks, and other office supplies.
• Support clear and frequent communication of ticket and product statuses to stakeholders through various channels, including the ticketing system, phone, and chat.
• Learn to identify and escalate technical and scheduling challenges according to established policies to ensure swift resolution
• Support efforts to encourage customer surveys and contribute to maintaining a targeted Customer Satisfaction (CSAT) score.
• Assist in documenting work performed and time spent using appropriate systems and protocols.
• Be open to learning and occasional travel to provide onsite support as required by our service coordinator.

Who you are

• Currently pursuing or have completed relevant education in IT support.
• Interest in gaining hands-on experience in a Managed Service Provider (MSP) environment.
• Basic understanding of various IT areas, including but not limited to:
• New Computer/User Setups
• Basic Network & DNS Troubleshooting
• Printer Setup and Troubleshooting
• Windows and Mac OS
• Developing verbal and written communication skills to interact effectively with clients and team members.

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electric here and meet our leadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: [Specify timezone, 9:00AM -6:00PM]

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.