Counter Manager
In the pursuit of ultimate luxury, KILIAN was founded over a decade ago by Kilian Hennessy. KILIAN Paris counts today over 34 unisex fragrances across five olfactive families - all inspired by our founder's olfactive memories and his passion for nightlife, extravagance and elegance.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets. If you enjoy having total accountability for managing an agile business plan and recruiting & retaining customers through superior customer relationship management & strategic targeting, then this could be the perfect role for you.
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To enter the world of KILIAN is to cultivate your creativity and style, to find the scent that resonates with your unique self and becomes a signature of your identity. As Counter manager, you will bring this in-store experience to life through your flair for business planning and leadership of a high performing team.
You will also be accountable for the smooth running of the counter and ensure all your team are aligned in the Brand vision. The Counter Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary.
- Commission scheme eligibility.
- Annual Leave & Family Leave.
- Product discount/Staff Product Concession monthly credit spend allowance.
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
- Benefits platform with exclusive discounts and offers.
- Work Life Connections - Employee Assistance Programme.
- Extensive Training & development offering.
I,D&E STATEMENT
The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Qualifications
- About you
You will have: - Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading, coaching and developing a team to succeed.
- Experience of creating and executing in-store events.
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- A proficient skill level using Microsoft Office applications.
- Proof of right to live and work in the country.
Job: Retail - Store
Primary Location: GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 241192
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.