Front of House Retail Advisor
Established in 2001, the Aveda Lifestyle Salon & Spa has become one of London's most prestigious salons, located in the heart of Covent Garden. With over 70 hair and beauty experts, our philosophy of nurturing and developing creative talent has made the Aveda Lifestyle Salon & Spa into the place it is today. From the way the interior is designed to the services themselves, the Aveda Lifestyle Salon & Spa continues to be the go-to salon for exceptional hair and beauty treatments, which take their environmental impact into consideration.
The Aveda Lifestyle Salon & Spa is the perfect place to experience what Aveda is all about - an extension of the brand values we pride ourselves on, such as caring for the world we live in and using the power of plants to create high-performance products and services.
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This is an exciting opportunity to join our dynamic Aveda Lifestyle Salon & Spa. We are looking for a friendly, enthusiastic Front of House Retail Advisor to join our friendly salon team. You will be working in a premium hairdressing salon providing an exceptional, high touch customer experience to our guests.
Duties include greeting guests and providing inspirational, authentic, and personalised customer service as part of the Aveda Guest journey making product recommendations and achieving service and retail targets. Front of house duties include the checking in and out of guests, taking payments and guest bookings, and ensuring the smooth running of appointments. This is a fast-paced environment, perfect for someone with a passion for hair and beauty who loves working with people.
Why work with us?
Be part of a close and supportive team. We are a diverse group of people from all over the world drawn together by a passion for hair and beauty. Be part of Aveda, a prestigious brand and world leader in environmental responsibility. You will receive in-depth product and customer service training as well as ongoing support when using our in-house salon system, Zenoti.
Compensation and Benefits
• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections - Employee Assistance Programme
• Extensive Training & development offering
I,D&E STATEMENT
The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Qualifications
- Ideal candidate is:
• Enthusiastic, self-motivated, and well-presented.
• Demonstrates exceptional communication skills and maintains a friendly and approachable
manner.
• Works well under pressure and as part of a team and is a proactive solution finder.
• Has previous retail experience, preferably within the hair and beauty industry.
• Able to meet or exceed retail sales targets and KPI's.
• Flexible availability across days/hours. We want all of our team to have a good work-life
balance, please discuss your availability further with the hiring manager before/during the
interview.
• Proof of right to live and work in the country.
Job: Retail - Store
Primary Location: GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 244902
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.